Privacy Policy

How we collect, use, and protect your personal information

Effective Date: January 1, 2024

Last Updated: January 1, 2024

1. Introduction

MoveEasy Canada ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our moving services. This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

  • Contact information (name, email address, phone number, mailing address)
  • Moving details (origin and destination addresses, moving dates, inventory information)
  • Payment information (credit card details, billing information)
  • Identification information (driver's license for verification purposes)
  • Communication records (emails, phone calls, chat transcripts)
  • Insurance claims information

2.2 Automatically Collected Information

When you visit our website, we automatically collect:

  • IP address and location data
  • Browser type and version
  • Device information
  • Pages visited and time spent on our website
  • Referring website information
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

  • Providing moving and storage services
  • Processing payments and managing accounts
  • Communicating about your move and our services
  • Scheduling and coordinating moving activities
  • Improving our services and customer experience
  • Complying with legal obligations and regulations
  • Marketing communications (with your consent)
  • Resolving disputes and handling insurance claims

4. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

  • Service Providers: Third-party contractors, subcontractors, and partners who assist in providing our services
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • Protection of Rights: To protect our rights, property, or safety, or that of our customers or others
  • Consent: When you have provided explicit consent for specific sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data in transit and at rest
  • Secure servers and network infrastructure
  • Regular security assessments and updates
  • Employee training on privacy and security practices
  • Access controls and authentication measures

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Generally, we retain:

  • Customer service records for 7 years
  • Financial and payment information for 7 years
  • Marketing communications until you opt out
  • Website analytics data for 2 years

7. Your Rights and Choices

Under Canadian privacy law, you have the right to:

  • Access: Request access to your personal information we hold
  • Correction: Request correction of inaccurate or incomplete information
  • Withdrawal: Withdraw consent for certain uses of your information
  • Complaint: File a complaint with the Privacy Commissioner of Canada
  • Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us using the information provided in Section 10.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and performance
  • Provide personalized content and advertisements
  • Ensure website security and prevent fraud

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

9. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

MoveEasy Canada
Privacy Officer
123 Maple Street
Toronto, ON M4A 2B6
Canada

Email: [email protected]
Phone: +1 (416) 555-0123
Toll Free: 1-800-555-MOVE

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Provincial Privacy Laws

Depending on your province of residence, additional privacy rights may apply under provincial legislation such as the Personal Information Protection Act (PIPA) in Alberta and British Columbia, or the Act respecting the protection of personal information in the private sector in Quebec. For information specific to your province, please contact us.